AST Digital Print Center Dubai
33 Years of Experience

Billing Information

Terms

for the services of astuae.com
(AST Digital Print Centers, UAE)

AST Digital Print Centre maintains the astuae.com Website.

The following are the terms of use that govern use of the Site ("Terms of Use"). By using the Site you expressly agree to be bound by these Terms of Use and the astuae.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. AST Digital Print Centre reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, AST Digital Print Centre may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. AST Digital Print Centre may change, suspend, or discontinue any aspect of the Site at any time. AST Digital Print Centre may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

1Purchase Orders and Payment

Before starting any production, minimum 50% or more Down Payment IS REQUIRED BASIS THE RATE AND total QUOTE. 50% DOWN PAYMENT IS APPLICABLE for supplementary invoice(S) related to ANY change OR modification. Any payment towards cost of booked or earmarked design will not be paid back or refunded.

Any EXCESS payment(S) or supplementary invoice adjustments resulting in balance TO CLIENT’S CREDIT, will remain so for future adjustments or refunded as per Client’s wish onto the original mode of payment.

AST Digital Print Centre accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of AST Digital Print Centre. All refunds will be made onto the original mode of payment.

2Terms Of Delivery

Soon on finalization of the design proof and immediately after happening the required down payment, the date of delivery will be confirmed. We are destined to make the best effort for effecting delivery on or before the confirmed date. however, variations may happen due to any unforeseen circumstances, difficulty(ies) or for reason(s) beyond control. However, we will advise you soon in advance on noticing any probable delay for delivery. We do not take any responsibility for any damage(s) caused or may be caused to you, due to any such delays.

DELIVERY POLICY

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.

3Colour Variation(S)
  • Clients shall note that printed colors may vary from screen colors. Red, green, blue (RGB) are screen colors which are of late with digital led light on back and may not be matching to Printed colors, Viz. cyan, magenta, yellow black (CMYK) in which Offset and digital printing is done on a physical paper with inks. Hence, please note that RGB and CMYK are 2 different color schemes/ spectrums and shall not be compared.

    Variations will happen in between the above said two color combinations while printing RGB in CMYK. It’s the expected standard result of offset/digital printing not in UAE alone, but anywhere across the world. For the stated reasons, we will not entertain to reprint the item due to variation of colors on client’s screen (phone or PC) from that of the actual printed material on paper .

  • No claims or rejects will be accepted by us for any variations of your current printed items to that of CMYK in situations like i) color values were not provided at the time of giving orders; ii) physical sample was not provided in advance; iii) An item you got printed with us on a previous date or time, but not providing us the order reference number.
4Print Guarantee, Refund Or Reprint

We PROVIDE guarantee FOR our print products TO BE FREE OF defect in tune with print industry standards. In the unlikely event of a printed item not meeting the industry quality standards or if at all a misprint happens on AST side, the product will be taken back and after rectifying the fault, will get it reprinted either fully or partially free of charge. If such a happening occurs, customer should give us sufficient time for the reprint. Also, we may not be in position to exchange items within hours, as it might take days depending on the product nature or Due to the custom nature of our print services (perhaps, we might be providing the service only for you); However, we cannot offer a refund on any mis-printed item(s), for reasons whatsoever. Our offer in such cases will be restricted to only re-print of the item(s). If any product is needed to be got back with a specified time, order of such items should be made sufficiently in advance, not at the last moment.

5Modification Of Order

All orders are custom made to your specification and/or personalized by you or for you. Custom made designs and artwork done by AST and team are not devoid of human errors. AST undertakes to take up cancellation of the order and provide full refund to the client If an error occurs either in regard to pricing, or paper or finishing or turnaround time or any other aspect, which is found to be the fault of AST. An order received in the normal course of communication from customer will never qualify it for either cancellation or refund, if it turns out to be a mistake or wrong information from customer. Any such wrong order or mis-information(s) during the process of order like taking quote or estimate will not become eligible for cancellation or refund. If any modifications are made to an existing order, it will be treated as a fresh order and will not qualify for a reprint or so. AST reserves the right to deduct a minimum of 20% Cancellation fee from the order, if the design project is cancelled and refund is issued to the customer. Any such approved refund will be effected via the original payment system.

6Cancellation, Fees And Refunds

The order placed and subsequently approved by the customer cannot be cancelled or modified due to the custom nature of the products.

Applicable cancellation fee for different stages of process are given here-below:

If cancellation happens:

  • before we return your data proof: 5% of the product price or minimum 50 AED.
  • Date proof has been returned, but approval is not done yet by customer: 10% of the product price or minimum 100 AED.
  • Proof has been approved by customer and the status showed printing, ready for delivery or completed: 100% of product price, irrespective of the product got accepted or not.

Refund will not be provided, once production or printing has been started or finished.

Any approved refunds will be processed via the original payment system.

Refund Policy

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

RETURN POLICY

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

7Orders Abandoned Or Forfieted

The orders unattended by customer for unduly long period i.e. for more than 60 days from first contact or not replying to our communications by means of calls, email or sms will be treated as abandoned orders and such abandoned orders will be cancelled and if any deposit or amount lying to the credit of the customer against such abandoned orders will be forfeited and such abandoned projects are not eligible for refund.

8Request From Customer For Reprinting

If a printing error happens due to any production mistake on the part of AST, reprint will be offered and done at no cost. However, for any such reprint, the same file as per original order will be used. Customer can not submit any new file for reprint. Only a free reprint is allowed basis the original file or order. No refund will be allowed in such cases. The errors happened on the part of the customer like mis-spelt words, typos, titles, punctuation etc will not entitle for a free reprint.

Reprint of print order will not be undertaken for reason(s) mentioned below:

  • Color difference or variation between the printed item compared to your digital screen.
  • Color difference or variation between your earlier printed material by us and currently printed. The digital proof sent by email (soft copy) is only a confirmation for design layout, text accuracy, image proportion or placement; it is NOT a proof of color (Hard proof or Press proof).

We would highly recommend you to go for actual printed color proof for the complete color accuracy; however, there will be additional cost and production time for the same.

9Time When Production Starts

Production of your print order will start only after your approval of the final digital proof in our online system. Till then, your order will show “waiting for approval” status on our system. This means, production of your job will not be started until it is approved by you which may cause to delay the original estimated or proposed delivery time.

10Responsibilities For Mistake

The final digital proof will be delivered to you for checking, confirmation and approval. In the event of any errors happened to exist in the final digital proof even after your checking and approval or the errors or corrections were not caught to your attention or by mistake couldn’t be corrected but approval given, then we will not be liable and responsible for such errors and mistakes in the printed material. Once you approve the final digital proof, any existing mistakes or errors in the approved proof like that of spelling, typography, layout, size etc in the printed material, will be to your sole risk and responsibility, regardless of who made the mistake.

11Image And Resolution Quality

Client is responsible to always provide good quality images for design. AST Digital Print Centre will not undertake any responsibility for causing any poor or blurred design print for reason of the low quality image(s) provided by client for designing. Hence, high quality or high-resolution and elements are very important while providing images for designing. If low quality images are given, it will be presumed that you are aware of the blurred quality and you agreed to print that way.

Our professional graphic designers are always at your service. If any advice on graphic or other design is needed, you are always welcome to contact them! They will attend to your queries in the best manners and to the best of your satisfaction. Our graphic design services are completely FREE, if your order is with full payment online.

12Site Operation

United Arab Emirates is our Country of Domicile. AST Digital Print Centre controls this Site from the U.A.E. AST Digital Print Centre makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

13APPLICABLE LAW

The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

14MULTI-CURRENCY PRICED TRANSACTION

The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

15OFFICE FOREIGN ASSETS CONTROL (OFAC) sanctioned countries.

AST Digital Print Centre will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not countryspecific

16Representaions by You.

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to AST Digital Print Centre through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

17Permitted Use

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by AST Digital Print Centre to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by AST Digital Print Centre to do so. The content and software on this Site is the property of AST Digital Print Centre. The cardholder must retain a copy of transaction records and astuae.com policies and rules.

18Your Account

If you use AST Digital Print Centre Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

Others

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain AST Digital Print Centre’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. AST Digital Print Centre will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. AST Digital Print Centre has no control over these sites or the content within them. AST Digital Print Centre does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. AST Digital Print Centre does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against AST Digital Print Centre for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@astuae.com.

COPYRIGHT POLICY. AST Digital Print Centre may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY. Although AST Digital Print Centre is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through AST Digital Print Centre’s system. The On-line Materials are AST Digital Print Centre’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of AST Digital Print Centre, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of AST Digital Print Centre. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in AST Digital Print Centre. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with AST Digital Print Centre.

You acknowledge and agree that AST Digital Print Centre will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At AST Digital Print Centre’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to AST Digital Print Centre or perfect these rights, titles or interests in AST Digital Print Centre’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. AST Digital Print Centre MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. AST Digital Print Centre ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. AST Digital Print Centre SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF AST Digital Print Centre HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF AST Digital Print Centre WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in AST Digital Print Centre’s sole discretion, and without prior notice, AST Digital Print Centre may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if AST Digital Print Centre believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of AST Digital Print Centre, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to AST Digital Print Centre for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. AST Digital Print Centre may release user information about you if required by law or subpoena.

INDEMNITY. You agree to indemnify and hold AST Digital Print Centre, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU. By providing materials to AST Digital Print Centre, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted AST Digital Print Centre an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. AST Digital Print Centre may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against AST Digital Print Centre for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to AST Digital Print Centre. Any communication or materials you send to AST Digital Print Centre will be treated as non- confidential and non-proprietary and may be disseminated or used by AST Digital Print Centre for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. AST Digital Print Centre is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

Multiple Shipments

The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.

Payment Confirmation – For Services

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.